Terms & Conditions

Effective Date: 29 June 2026
Last Updated: 29 June 2026

Welcome to All About The Box Co. ("AATBOX", "we", "us", or "our"). These Terms & Conditions govern your use of aatbox.com and the purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our website.

1. About Us

AATBOX is the trading name of All About The Box LTD

Our site and our app are operated by Shopify ("We"). We are registered in England and Wales under company number 17163976, whose address is: 1 Chatton Grove, Newcastle Upon Tyne NE52FQ

For enquiries, please contact:

Email: support@aatbox.com

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You will use this website only for lawful purposes.

3. Products

We make every effort to ensure that product descriptions, images, colours and prices are accurate.

However:

  • Product colours may vary depending on your screen or device.
  • Measurements may vary slightly.
  • Product availability is subject to stock levels.
  • We reserve the right to discontinue products at any time.

4. Pricing

All prices displayed on the website are shown in the applicable local currency.

Unless otherwise stated:

  • Prices include VAT where required by law.
  • Delivery charges are calculated separately at checkout.
  • We reserve the right to change prices without notice.

Any price changes will not affect orders that have already been confirmed.

5. Orders

Submitting an order does not constitute acceptance.

Your order is accepted only when:

  • Payment has been authorised; and
  • You receive an order confirmation confirming dispatch.

We reserve the right to refuse or cancel orders where:

  • Payment cannot be verified.
  • Pricing errors occur.
  • Fraud is suspected.
  • Products become unavailable.

6. Payment

Payments are securely processed by trusted third-party payment providers.

We do not store your full payment card details.

Accepted payment methods are displayed during checkout.

7. Shipping & Delivery

Delivery times are estimates only and are not guaranteed.

While we aim to dispatch orders promptly, delays may occur due to:

  • Courier disruptions
  • Customs clearance
  • Severe weather
  • Public holidays
  • Events beyond our reasonable control

Risk in the goods passes to you upon delivery.

8. Returns & Refunds

Returns are governed by our Returns Policy.

If you are a UK consumer, you may have statutory rights under the Consumer Contracts Regulations and Consumer Rights Act.

Products returned must generally be:

  • Unworn
  • Unwashed
  • In their original condition
  • Returned with original tags where applicable

Certain products may be excluded from return where permitted by law, including personalised items and hygiene-sensitive products if opened.

Refunds will be processed to the original payment method once returned items have been inspected.

9. Promotions & Discount Codes

Promotional codes:

  • Cannot be exchanged for cash.
  • May expire without notice.
  • May be limited to selected products.
  • May not be combined unless expressly stated.

We reserve the right to withdraw promotional offers at any time.

10. Intellectual Property

All content on this website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Photography
  • Graphics
  • Website design
  • Text
  • Videos
  • Icons

is owned by or licensed to AATBOX and is protected by copyright, trademark and other intellectual property laws.

You may not reproduce, copy, distribute or commercially exploit any content without our prior written permission.

11. Acceptable Use

You agree not to:

  • Use the website unlawfully.
  • Attempt to gain unauthorised access to our systems.
  • Upload malicious software or code.
  • Interfere with website functionality.
  • Copy website content without permission.
  • Use automated systems to scrape or harvest data.

12. Accounts

If you create an account, you are responsible for:

  • Keeping your password secure.
  • Maintaining accurate account information.
  • All activity carried out using your account.

We reserve the right to suspend or terminate accounts where misuse is suspected.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by negligence.
  • Fraud or fraudulent misrepresentation.
  • Any rights that cannot legally be excluded under applicable consumer law.

Subject to the above, we shall not be liable for any indirect, incidental or consequential loss arising from your use of the website or the purchase of our products.

14. Website Availability

We aim to keep the website available at all times.

However, we do not guarantee uninterrupted or error-free access and may suspend the website for maintenance, upgrades or unforeseen technical issues.

15. Privacy

Your use of our website is also governed by our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your personal information.

16. Force Majeure

We are not responsible for delays or failure to perform our obligations where caused by events beyond our reasonable control, including natural disasters, strikes, pandemics, war, government action, supply chain disruption or internet failures.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless applicable consumer protection laws provide otherwise.

18. Changes to These Terms

We may amend these Terms & Conditions from time to time.

Any updates will be published on this page with a revised "Last Updated" date. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

19. Contact Us

If you have any questions regarding these Terms & Conditions, please contact:

All About The Box Co.

Email: support@aatbox.com

Website: https://aatbox.com

Consumer Rights

Nothing in these Terms & Conditions affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015 and other relevant UK legislation.