Delivery & Returns

At All About The Box., we want you to shop with confidence. Below you'll find everything you need to know about our delivery services and returns process.

Delivery

Order Processing

We aim to dispatch all orders within 1–2 working days of receiving your order.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods such as sales, promotions, or holidays, processing times may be slightly longer.

Delivery Times

Estimated delivery times are:

Destination	Estimated Delivery
United Kingdom	2–5 working days
Europe	5–10 working days
International	7–15 working days

Delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or courier delays.

Delivery Charges

Shipping costs are calculated at checkout based on your delivery address and the items in your order.

We offer free delivery on orders over £50

Any applicable duties, customs fees, or import taxes for international orders are the responsibility of the customer unless otherwise stated.

Tracking Your Order

Where available, you'll receive a shipping confirmation email containing tracking information once your order has been dispatched.

If you haven't received your tracking details within a few days of placing your order, please contact our customer support team.

Incorrect Delivery Information

Please ensure your delivery address is accurate before completing your purchase.

We cannot accept responsibility for delays or failed deliveries resulting from incorrect or incomplete address information provided at checkout.

Lost or Delayed Deliveries

If your order has not arrived within the expected delivery timeframe, please contact us and we'll work with our delivery partners to investigate and resolve the issue as quickly as possible.

Returns

We hope you'll love your purchase. However, if you're not completely satisfied, we're here to help.

Returns Window

You may return eligible items within 30 days of receiving your order.

Return Conditions

To be eligible for a return, items must be:

Unworn
Unwashed
In their original condition
Free from damage, marks, or odours
Returned with original tags and packaging where possible

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Gift cards
Personalised or customised products
Underwear or swimwear where hygiene seals have been removed
Any item marked as non-returnable at the time of purchase

This does not affect your statutory rights if the item is faulty or not as described.

Faulty or Incorrect Items

If you receive:

A faulty item
A damaged item
The wrong product

Please contact us within 14 days of receiving your order.

Where appropriate, we'll arrange a replacement, repair, or full refund in accordance with your consumer rights.

How to Return an Item

To request a return:

Contact our customer support team.
Include your order number and reason for the return.
Follow the return instructions provided.
Package your item securely.
Send the parcel using the recommended delivery method.

We recommend obtaining proof of postage, as we cannot be responsible for returned parcels that are lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method.

Please allow:

Up to 5 working days for us to process your return after receipt.
Additional time for your bank or payment provider to complete the refund.

Original delivery charges are refundable only where required by applicable consumer law or where the item is faulty.

Exchanges

We do not currently offer direct exchanges.

If you'd like a different size, colour, or product, please return your original item (if eligible) and place a new order through our website.

Your Consumer Rights

Nothing in this policy affects your statutory rights under applicable consumer protection laws, including the Consumer Rights Act 2015.

If your goods are faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, or refund in accordance with your legal rights.